Staff Software Engineer, AI Reliability Engineering - Sponsorship Available

About the hiring employer the hiring employer’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Claude has your back. AIRE has Claude's. Help us keep Claude reliable for everyone who depends on it. AIRE (AI Reliability Engineering) partners with teams across the hiring employer to improve reliability across our most critical serving paths -- every hop from the SDK through our network, API layers, serving infrastructure, and accelerators and back. We jump into the trenches alongside partner teams to make the systems that deliver Claude more robust and resilient, be it during an incident or collaborating on projects. Reliability here is an emergent phenomenon that transcends any single team's boundaries, so someone has to zoom out and look at the whole picture. That's us -- and it means few teams offer this kind of dynamic, cross-cutting exposure to the systems that matter most. Responsibilities Develop appropriate Service Level Objectives for large language model serving systems, balancing availability and latency with development velocity. Design and implement monitoring and observability systems across the token path. Assist in the design and implementation of high-availability serving infrastructure across multiple regions and cloud providers Lead incident response for critical AI services, ensuring rapid recovery, thorough incident reviews, and systematic improvements. Support the reliability of safeguard model serving -- critical for both site reliability and the hiring employer's safety commitments. You may be a good fit if you Have strong distributed systems, infrastructure, or reliability backgrounds -- we're looking for reliability-minded software engineers and SREs. Are curious and brave -- comfortable jumping into unfamiliar systems during an incident and helping drive resolution even when you don't have deep expertise yet. Think holistically about how systems compose and where the seams are. Can build lasting relationships across teams -- our engagement model depends on being welcomed as teammates, not outsiders with opinions. Care about users and feel ownership over outcomes, even for systems you don't own. Have excellent communication and collaboration skills -- you'll be partnering across the entire company. Bring diverse experience -- the team's strength comes from people who've built product stacks, scaled databases, run massive distributed systems, and everything in between. Strong candidates may also Have been an SRE, Production Engineer, or in similar reliability-focused roles on large scale systems Have experience operating large-scale model serving or training infrastructure (>1000 GPUs). Have experience with one or more ML hardware accelerators (GPUs, TPUs, Trainium). Understand ML-specific networking optimizations like RDMA and InfiniBand. Have expertise in AI-specific observability tools and frameworks. Have experience with chaos engineering and systematic resilience testing. Have contributed to open-source infrastructure or ML tooling. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: £325,000 — £390,000 GBP Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that the hiring employer recruiters only contact you from @the hiring employer.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of the hiring employer. Be cautious of emails from other domains. Legitimate the hiring employer recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit the hiring employer.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to the hiring employer, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! the hiring employer is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.